Policies

Cancellation / Refund Policies and Switching Trips

Your booking is not confirmed, and payment is not deemed made until the deposit is received by Canyon Calling, and you receive a confirmation email receipt. Your reservation may be automatically canceled if deposit is not received by Canyon Calling by the deposit due date. On certain departures, deposits may be required at time of booking to hold or to confirm space depending on the proximity of the trip departure date and within final payment timelines. Payment of the deposit indicates that the registered traveler(s) have read and accepted these Terms and Conditions as well as the Liability Waiver.

Canyon Calling is not responsible for any costs of visas, equipment, canceled land and/or air reservations in the event payment is not received by the final payment date and/or if the traveler has made and paid for any arrangements before the final and formalized trip is announced as an official ‘go’. This will occur at minimum 30 days prior to departure for US domestic trips and at minimum 60 days prior to departure for International trips.

Canyon Calling highly recommends the purchase of trip cancellation and interruption insurance, medical and evacuation, and covid coverage upon paid deposit of your trip.

Notification of cancellation for any trip must be received in writing to us via email at trips@canyoncalling.com or via mail.

There are two required forms which must be read, signed and returned to Canyon Calling no later than with final payment. These forms are the Liability Waiver and the Medical Info Form. Trip participation may be denied to a registered (and fully paid) guest if these forms are not returned in a reasonable time, not to exceed trip start date. The Liability Waiver is in effect upon registration confirmation.

US Domestic Trips:   Deposit is $500. Full payment is due 30 days prior to trip departure.

31 + days prior to travel OR when the ‘go’ notice is given (whichever comes first) for trips under deposit will incur an administrative fee of  $200.  The remaining deposit amount can be applied to another trip in the form of a travel credit or a refund may be issued.

30 days or less prior to trip start date – 100% of the total trip cost is nonrefundable.

International Trips:   Deposit is $1000. Full payment is due 60 days prior to trip departure.

61 + days prior to travel OR when the ‘go’ notice is given (whichever comes first) trips under deposit will incur an administrative fee of $400. The remaining deposit can be applied to another trip in the form of a travel credit or a refund may be issued.

60 days or less prior to trip start date –  100% of the total trip cost is non-refundable.

Cancellation charges reflect the many expenses Canyon Calling is unable to recover if you cancel, even if you must do so due to illness, injury, or personal emergencies. These fees are not meant to be punitive. The charges made reflect the expenses Canyon Calling has incurred in administering your reservation and planning for your participation. Please understand that once you’ve signed up, we lose the right to sell your reserved space to other individuals or groups. We recognize that the majority of those who cancel their reservations do so out of necessity. Please note that we do not make any refunds for any unused portion of your trip, not arriving, arriving late, or leaving the trip early. We strongly recommend travel insurance.

Please Note: Private Group tours may have additional and/or modified terms such as revised payment timelines and refund amounts. All terms and conditions apply however to private group tours as well.

When a credit card is used for payment and you need to cancel, your refund may be in the form of a check depending on the processing time between payment(s) and cancellation.

If a guest / traveler on a Canyon Calling trip chooses to leave the tour for any reason whatsoever, the guest will not receive compensation.

Single Supplements

Double occupancy is standard on our trips and on rare occasion you may be assigned a large triple room with two other travel companions. Many first-time travelers can’t imagine sharing a room with someone whom they’ve not met and so they request a single supplement. But what they soon discover is that sharing a room on a women’s adventure trip works out perfectly well – especially with our policy of rotating roommates when we change locations.  Some guests who have requested and paid for their own room have told us that they feel like they missed out on some of the camaraderie.  Others who need more alone time have told us that having their own room enhanced their travel experience. Also, we all may snore especially when over-tired, so if you are a snorer that requires a “sleep machine” please bring it for your comfort as well as the comfort of your travel roomie.

Any guest choosing a single supplement recognizes that a “supplement” means in addition to the regular advertised price of the tour. The price of the supplement will be approximately the cost of one room for as many nights as the tour is in length, less a discount.  Because prices change frequently, we are not able to post single supplement prices, but we make them available upon request. Once you receive the single supplement amount for your trip, you can add it to your cart under “single supplement fee add on” and pay the total amount when final payment is due.

Photography & Model Release

We take photos on our tours – a lot of photos! We have a central repository for the women on the specific group trip to access these photos and share as they wish. Sometimes a great trip photo will make it on our website or in a promotion! From time to time we also invite a professional photographer to accompany the trips for media assets.  You, our valued guest, may be a Photographed Party. The Photographed Party hereby grants consent to Canyon Calling Adventures for Women and their photographer, its agents, employees, contractors, licensees, and successors in interest, and authorizes the use of any and all photographs taken of the Photographed Party, and reproduction of them in any form in the media whatsoever, and in any derivative work based thereon. If for any reason you choose not to have your image repurposed, please tell us and we will ensure photos of you will not be used.

Credit Cards & Checks

Yes,  you can pay online. Our secure site allows you to create an account to pay your deposit, the remaining balance, and/or pay the full trip price in one payment. If you’d prefer, you can call us directly to process your payment. You always have the option of paying by check!

The Fine Print

Canyon Calling reserves the right to decline to accept or to retain any participant at any time, on any trip, without refund; to modify the schedule or equipment as necessary; to cancel any trip for any reason such as safety, low registration or other circumstances; or to change prices if the $USD falls or inflation rises unexpectedly. All travel companies price and offer their upcoming trips well in advance of the travel date. When inflation unexpectedly rises sharply within a short period of time, Canyon Calling reserves the right to charge each trip guest/traveler a supplemental fee in order to operate the trip.

Service recovery:  If a Guest is offered a travel credit for a service recovery / goodwill gesture, the travel credit has no cash value and can only be used on a Canyon Calling tour. Additional terms may apply.

Medical Information: Our adventure tours are intended for participants in reasonably good health for the sake of their safety and the safety of others. We require that you complete a medical form fully and truthfully. The information you provide is important, and potentially critical, in the event of a medical emergency. We reserve the right to decline to allow your participation on our tour or certain activities on the tour due to medical reasons. Canyon Calling Adventures for Women is neither a medical facility nor a medical provider and therefore has no responsibility regarding medical advice of any type, including inoculations or vaccines that you or your physician deem necessary for your safe participation. Please note that Canyon Calling Adventures for Women respects the confidentiality of your medical information.

Force Majeure:  In the event that any obligation by Canyon Calling is prevented or delayed by circumstances which are not within the control of Canyon Calling, Canyon Calling will be excused from any failure to perform any such obligation under these terms and conditions to the extent that such failure is caused by any such circumstances. This may include but is not limited to:

(a) natural events

These may include earthquakes, floods, fire, plague, pandemics, and other natural disasters.

(b) political and special events

These may include terrorism, riots or civil disturbances; war, whether declared or not; strikes, change of law or regulation, nuclear or chemical contamination, and failure of public infrastructure.

Please note that Canyon Calling cannot be responsible for any traveler’s costs such as nonrefundable airline tickets, change penalties, passport or visa fees, equipment, etc. as a result of cancellation of a trip due to any reason. Also, we ask registered guests/travelers to wait to book flights, and any other trip-related expenses that are nonrefundable, until they hear from us that the tour departure is an official “go”.  Our guests always have the option of purchasing a fully refundable fare or an insured fare if they want to book their airline tickets in advance of the ‘go’ notice. Thank you!