Cancellation and Refund Policies and Switching Trips
Your booking is not confirmed and payment is not deemed made until the deposit is received by Canyon Calling, and you receive a confirmation email receipt. Your reservation may be automatically canceled if deposit is not received by Canyon Calling by the deposit due date. On certain departures, deposits may be required at time of booking to hold or to confirm space depending on the proximity of the trip departure date and within final payment timelines. Payment of the deposit indicates that the registered traveler(s) have read and accepted these Terms and Conditions.
Canyon Calling is not responsible for canceled land and/or air reservations in the event payment is not received by the final payment date and/or if the traveler has made and paid for any arrangements before the final and formalized trip is announced as an official ‘go’. This will occur at minimum 30 days prior to departure for US domestic trips and 60 days prior to departure for International trips.
Notification of cancellation for any trip must be received in writing. It is highly recommended that the traveler purchase travel insurance, and all travelers must have health insurance.
Two required forms must be read, signed and returned no later than with final payment. These forms are the Liability Risk Form and the Medical Info Form.
US Domestic Trips: Full payment is due 30 days prior to trip departure.
31 + days prior for trips under deposit – $100 fee or deposit can be applied to another trip.
30 days or less prior to trip start date – 100% of the total trip cost is nonrefundable, but we will work with you to apply a portion to another trip if we can!
International Trips: Full payment is due 60 days prior to trip departure.
61 + days prior for trips under deposit – $200 fee or deposit can be applied to another trip.
60 days or less prior to trip start date – 100% of the total trip cost is non-refundable, but we will work with you to apply a portion to another trip if we can!
Please Note: When a credit card is used for deposit or final payment and you need to cancel your registration, your refund may be in the form of a check and if so there will be a $100 reduction for administrative and nonrefundable credit card fees incurred.
Double occupancy is standard on our trips and on rare occasion you may be assigned a large triple room with two other travel companions. Many first time travelers can’t imagine sharing a room with someone whom they’ve not met and so they request a single supplement. But what they soon discover is that sharing a room on a women’s adventure trip works out perfectly well – especially with our policy of rotating roommates when we change locations. Some guests who have requested and paid for their own room have told us that they feel like they missed out on some of the camaraderie. Others who need more alone time have told us that having their own room enhanced their travel experience. Generally we discourage the purchase of a single supplement, but of course it’s your call. Also, we all snore especially when over-tired, so if you are a snorer that requires a “sleep machine” please bring it for your comfort as well as the comfort of your travel roomies.
Any guest choosing a single supplement must recognize the following information: A “supplement” means in addition to the regular advertised price of the tour. The price of the supplement will be approximately the cost of one room for as many nights as the tour is in length. Be advised that most rooms are a minimum of $100 per night. Because prices change constantly, we are not able to post single supplement prices but we will make them available upon request.
While checks are most appreciated, you can pay online. Our online payment option allows for deposit only, however you may pay by credit card for the full trip balance when it is due simply by completing the Credit Card form provided by Canyon Calling or by giving us a call and we will process it real time on our secure virtual terminal.
We respect your privacy and as such we will never share or sell your contact information.
The Fine Print
Canyon Calling reserves the right to decline to accept or to retain any participant at any time, on any trip, without refund; to substitute the schedule or equipment as necessary; to cancel any trip for reasons of safety, low registration or other circumstances; or to change prices if the $USD falls unexpectedly. Please note that Canyon Calling cannot be responsible for nonrefundable airline tickets and/or change penalties, passport or visa fees, equipment, etc. as a result of cancellation of a trip due to any reason, so we ask registered guests/travelers to wait to book flights until they hear from us that the tour departure is a “go”. Thank you!